Employers that have a large geographically distributed workforce are unable to engage and support their workers at scale. This leads to high attrition, poor sentiment and low performance.
We are setting out to fix this.
Number of distributed workers in Ride-Sharing, Delivery/Logistics, Retail and Hospitality globally.
Minimum annual attrition at companies that have a large geographically distributed workforce.
Workers chat with Laxmi, our AI-driven virtual assistant, on existing messaging apps such as WhatsApp. Since messaging apps are in the top 3 apps in Asia and most people already use them (e.g. 96% of smartphone users are on WhatsApp in India), Laxmi guarantees high adoption and engagement.
Laxmi helps employers engage with their workers for the purpose of delivering important communications, surveys, training and support. And because Laxmi reaches workers where they already spend time, she helps employers create a more personal connection with their workers.
A web-based dashboard allows employers to track usage data that can be used for business intelligence.
Custom alerting can be set up based on predefined events. For instance, when an employee requests for information on the medical reimbursement policy, HR can be alerted and can check in with the employee.
Laxmi is completely customizable to align to employers' training, support and reporting needs.
Improvement in Customer Satisfaction ratings achieved at Flipkart through personalized training for delivery executives.
“Field jobs are very difficult therefore I find the help on Laxmi very useful!”
Delivery executives are sent on the field after 1-2 days of training. Since most have poor educational backgrounds and low experience, they don't have knowledge of best practices and tend to get overwhelmed quickly, especially in difficult situations involving customers.
Of Uber Driver Partners would recommend Laxmi to their friends.
“After using Laxmi, I am able to give the best service to my riders!”
Ride-sharing companies lose more than 80% of their drivers in a year. In developing countries, drivers are thrown into the deep end without being given any understanding of good customer service.
Of users actively use Laxmi every week.
Machine Learning Engineer
Born and raised in Bengaluru and on the Web. Writes amazing software both big and small.
Lead Software Engineer
Entrepreneurial engineer who builds teams as fast as he writes codes.
Head of Content
Experienced instructional designer who creates compelling content out of thin air.